Terms and Conditions
Terms of payment.

Payment of a deposit is a prerequisite when booking a tour
.

After reserving your place on the tour, you will receive confirmation and instructions for paying the deposit.

The deposit will be due within one week of the date of confirmation.

If your deposit is not made within one week of the confirmation, we reserve the right to reallocate the place.

If payment of the deposit is made more than a week after your reservation is confirmed, contact us to be sure your place is still available.

If you pay the deposit more than a week after confirmation, and your place is no longer available, we will refund your deposit in full.

Full payment for the tour must be made within the timeframe specified in the Tour conditions.

Waiting list

If a photo tour is already fully booked, we suggest that you register for the waiting list. You can do this by sending an email to arkhipov@akella.com

To book a vacant seat, you will need to make a prepayment within one week from the date of notification of availability.

Visas

If necessary, we will prepare and send you the documents required for the visa application.

Depending on the country and conditions of the tour, the list of documents may include:

  • an official invitation from the organizers of the tour
  • confirmation of accommodation reservations
  • confirmation of transport reservations
  • the route and schedule of the tour.
As organizers of the tour, we will assist you in obtaining visas.

However, applications for passports and visas is the responsibility of the participants in the photo tour.

Refusal of a visa is not a basis for refunding any payments made for a tour.

We advise you to apply for the necessary visas as soon as possible, so that, in case of the visa being refused, we will be able to find a replacement to fill your space, and refund any payments you have made.

Cancellation of reservation and refund of prepayment.

If circumstances change and you cannot take part in the photo tour, please send us a written message about the cancellation of your reservation as soon as possible.

If you find a replacement, payments made by you will be refunded.


We will make every effort to find a replacement for you. If a replacement is made, we will refund your payment, less administration costs.

If cancellation of the photo tour is due to a fault on the part of the organizers, payment will be refunded to the client in full.

Insurance

Medical insurance, covering illness, injury and emergency evacuation, is a prerequisite for participation in our photo tours.

You should also consider buying insurance that covers you in the event of loss or theft of luggage, flight delays, etc. We do not cover these risks; each participant is fully responsible for their own insurance cover throughout the trip and we recommend that you take out additional insurance to avoid unforeseen expenses.

Schedule

Please plan your flights allowing a generous time margin for both arrival and departure. If your flight is delayed, you may not be able to join the tour on time. Sometimes it is possible to catch up with the group, but it may not always be the case. At the end of the tour, it is also possible that the group may not return to the designated point at the appointed time, due to critical weather conditions.

Difficulty level

Usually our photo tours are designed for people with moderate physical abilities but, if you have health problems, be sure to consult us about the difficulty of the tour and the expected physical activities, before confirming your reservation.
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